Customer Service Onsite

Are you looking for an opportunity to get out of retail? Ready to join a team with awesome growth potential? We’re looking for a motivated Sales Assistant who’s eager to learn, grow, and step into a professional environment where your attention to detail and customer service skills truly matter.

Key Responsibilities

Customer & Order Support

• Provide general customer service support to ensure a positive customer experience.
• Communicate customer and vendor order changes to the Account Manager in a timely manner.
• Maintain customer portals with up-to-date information.
• Enter customer quotes into the database.
• Record customer feedback in Sales Order line notes.
• Responsible for accurate and timely Sales Order entry in the database.

Vendor & Quote Management

• Create vendor quotes using the RFQ template; send, follow up, record feedback, and communicate updates internally.
• Maintain the Quote Application file, ensuring all vendor responses are properly recorded.
• Expedite open vendor purchase orders and document vendor feedback in expedite notes.

Program & Reporting Support

• Assist with quarterly program reviews.
• Support Account Managers with open order reports.
• Manage/open IPS operator shortage reports.
• Work weekly open order/shortage reports in Excel and send updates to customers.
• Handle program billings and consolidate invoices as needed.
• Update contract pricing for programs and support contract review processes.

Intermediate Excel skills required