Customer Service Onsite

We are seeking a detail-oriented, customer-focused Customer Service Representative to join our team. In this role, you will act as a key liaison between our company and our customers, ensuring a seamless experience from order entry through delivery.

The ideal candidate is highly organized, thrives in a fast-paced environment, and is passionate about delivering exceptional service at every step of the customer journey.

Key Responsibilities:

• Build and nurture strong relationships with both prospective and existing customers.
• Communicate with customers via phone and email to provide product support, updates, and information.
• Manage customer orders throughout the entire manufacturing process, proactively keeping customers informed of status and changes.
• Work closely with internal teams—including production, logistics, and quality assurance—to ensure timely and accurate order fulfillment.
• Respond promptly to product inquiries, providing detailed quotes, credit terms, and service information.
• Maintain and update customer accounts, ensuring accurate records of all interactions and transactions.

What We’re Looking For:

• Strong interpersonal and communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent attention to detail and organizational skills
• Experience with order processing or working in a manufacturing environment is a plus
• Proficiency in CRM systems and Microsoft Office Suite preferred