CUSTOMER SERVICE MANAGER (M/F/D)

As Customer Service Manager, you lead the Customer Service organization and ensure a smooth, efficient and customer‑centric Order‑to‑Cash process. In this strategic leadership role, you drive operational excellence, strengthen cross‑functional collaboration, and continuously improve service quality and efficiency. You serve as a key interface between customers, logistics, finance and internal stakeholders — always with a clear focus on performance, transparency, and customer satisfaction. Leadership Strategy - Lead, develop, and coach the team, set implement service strategy and drive continuous optimization of service quality and internal processes Order Delivery Management - Oversee the end‑to‑end order management process to ensure accuracy and efficiency (incl. escalation authority) Customer Communication Claims Leadership - Ensure high‑level customer communication in alignment with corporate standards Service Portfolio, Governance Continuous Improvement - Define and manage the overall service portfolio of the Customer Service organization, consolidate system and tool requirements and coordinate team‑wide projects and ensure alignment of priorities