Customer Service - German Speaker (Fluent in Swiss German)

 Your Mission:

We are looking for a customer-focused, proactive Support Agent to optimize lead conversion and enhance sales distribution processes. This role blends outbound sales efforts with dealership support, ensuring smooth operations and customer satisfaction.

🔥 Your Key Responsibilities:

✅ Lead Management: Qualify high-potential leads and engage with customers via calls, emails, and chats

✅ Dealer Assistance: Support dealerships with vehicle distribution, transport, documentation, and logistics

✅ CRM & Sales Optimization Maintain accurate records and drive lead-to-sales conversion

💙 We Value Your Potential!

Even if your experience doesn’t match 100%, we encourage you to apply! Talent comes in many forms, and we are committed to fostering a diverse and inclusive team.

✨ What We Offer:

• Permanent, full-time contract (40h/week)
• Hybrid work model after initial training (1-2 days WFH). Our office is located at Carrer de la Constitució, 2, 08960 Sant Just Desvern, Barcelona.
• Deep industry insights, working closely with customers, suppliers & dealers
• MSX Bazaar – Exclusive employee shopping portal
• 26 vacation days (23 + 3 extra!)
• Ongoing internal training & professional development
• Fully adapted offices for a comfortable, accessible workspace

📌 Who You Are:

🌟 Experience in outbound sales, B2B sales, or business development

🌟 Customer service expert with strong communication and commercial skills

🌟 Fluent in Swiss German & English (at least B2 level)

🌟 Skilled in CRM tools, MS Office, and multitasking in a fast-paced environment

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.