Customer Service Executive - Repairs

Exciting news — AJW Group is expanding!

We’re opening new offices in Sofia, Bulgaria, and ahead of the launch we’re looking for aviation‑skilled professionals to join our growing business.

We’re currently recruiting for a Customer Repairs Coordinator to support our global customer base and ensure a smooth, efficient repairs process. In this role, you’ll manage repair orders, coordinate with suppliers, track turnaround times, and provide clear, timely updates to customers — all while building strong relationships that support long‑term partnership.

As this position plays a key role in our aviation operations, previous aviation experience is essential.

Key Duties:

• Collaborate with the Customer Repairs Team Leader and AJW Group to ensure stock levels meet customer expectations and financial goals

• Play a key role in MRO Operations

• Follow all updated procedures for stock upgrades

• Optimize cost savings and minimize repair turnaround time

• Support the team in meeting service obligations and department goals

• Select vendors and process repair orders

• Collaborate with vendors to control costs and enhance profitability

• Expedite repair orders to reduce turnaround time

• Support Sales by prioritizing urgent requests

• Coordinate with warehouse, logistics, and inspection as needed