Customer Service Executive - PBH

The opportunity

By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for managing and supporting our customers, maintaining and developing long-term relationships, and delivering world-class services. 

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Ideally, we’re looking for candidates with experience in the aviation supply chain — particularly in PBH programs or component support.

What you will be doing

• Manage customer requirements through technical research, market analysis, and Quantum interrogation

• Support order fulfilment including negotiation, vendor quality approval, and portal processing

• Coordinate with internal teams to ensure timely delivery and core component identification

• Oversee warranty, RMA, credit note, and off-core return processes

• Maintain clear communication with customers and vendors, including contractual review meetings

• Monitor and report on performance data against customer KPIs and SLAs

• Prepare and present operational data both internally and externally

• Investigate and resolve queries using quality systems to drive continuous improvement