Customer Service Coordinator
Main Responsibilities:
Coordinate customer oriented communication
Provide front line customer interface through phone/e-mail/website generating quotes, sales orders, equipment updates, transfer of technical requests to regional technical team all in a fast, efficient, effective, and customer centric manner.
Ownership of service back office administration
Administration of service work: Quotation, service/part order, trips, shipment, report and invoice in Company ERP system and follow them up.
Receive customer and internal field service communication and process these reports in the most effective and efficient manner, like service reports, expense reports, …
Align with F&A department for the service invoicing and cost control and contacting customers for the payment closing.
Support service sale and marketing
Prepare the quotation / paper work for Service product like Upgrade, Insurance, Training.
Promote Tomra service products toward customer needs.
Maintain service contracts in organized manner and ensure all of the tems to deliver are in full execution.
Coordinate with Markerting to comercialize the service marketing materials
Lead stock administration & Support import and export
Local spare stock and tools administration. Assistant for the stock level management.
Support parts export/Import, coordinate procurements to suppliers and Tomra entities in the most effective and cost efficient manner.
Additional Responsibilities
Assistant to service manager on services KPI's & performance, including customer satisfaction.
Support documentary needs for service engineers to ensure the travelling convenience, Visa, Flight, Hotel, …
About TOMRA
TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries and is committed to building a more sustainable future.
TOMRA has ~100,000 installations in over 80 markets worldwide and had total revenues of ~1.1 billion NOK in 2021. The Group employs ~4,600 globally and is publicly listed on the Oslo Stock Exchange (OSE: TOM).
TOMRA group established a wholly-owned subsidiary in Xiamen, China in 2010, including 2 business divisions of collection and sorting. As the headquarters of Greater China, TOMRA carries out the export of core modules and spare parts of collection equipment import and sales of complete sets of sorting equipment.
In early 2015, the sorting division established a R&D center in Xiamen to carry out independent R&D, production and sales in the market segments of sorting equipment, focusing on the Chinese market and promoting to global customers.
关于陶朗集团
陶朗集团成立于1972年，创立之初，陶朗主要设计、制造和销售用于收集废弃饮料瓶的自动退瓶机。如今，陶朗提供技术领先的行业解决方案，包括先进的废弃物收集系统，以及用于资源回收、食品、矿产等领域的领先分选技术，致力于创造一个更可持续的未来。
陶朗集团在全球80多个国家和地区拥有约10万台设备安装量，2021年总收入约为11亿欧元。集团在全球拥有约4600名员工，并在奥斯陆证券交易所（OSE:TOM）上市。
陶朗集团于2010年在中国厦门成立全资子公司，包含收集和分选两大事业部，并作为大中华区总部，开展收集设备核心模块和零配件的出口、分选设备的整机进口和销售。
2015年初, 分选事业部进一步在厦门成立了研发中心, 针对分选设备的细分市场领域进行独立自主的研发、生产和销售，以中国市场为重心并推向全球客户。
A minimum Bachelor's Degree or related Customer Support field required.
1-3 years previous experience in logistical coordination, service/customer support in a high technology equipment or instrument company highly desirable.
Proven teamwork skills, excellent interpersonal, written and oral communication skills.
Analytical skills & Project management skills.
Socially outgoing, ability to handle stress, can handle flexible working schedule.
- English skill level in verbal and writing communication.
1. Position available for start-up as soon as possible.
2. Probation period: 2 months.
