Customer Service Coordinator

You will be expected to: 
1.    Answer timely and professionally, mails sent by our clients; 
2.    Contact clients whenever they require and answer their requests about audits, inspections and Lab Testing; 
3.    Order processing and handling (quotation, entry into system, queries, and follow up); 
4.    Explain and help clients to book on QIMA's online platform; 
5.    Follow up on past due invoices with the objective of recovering payments as soon as possible while maintaining a good relationship with clients; 
6.    Follow any specific matter under the supervision of the Client Service Manager/ Senior Client Service Manager; 
7.    Respect and apply company rules and policies. 

Job Requirements:
1. College degree or above; 大专及以上，专业不限；
2. At least 2 years customer service experience in our industry (3rd party Inspection Company/ Lab or related industry such as buying office, logistics etc) ;  至少 2 年本行业客户服务经验（第三方检验公司/实验室或相关行业，如采购办公室、物流等）；
3. Good command of Oral English and writing English, CET 4 or  above; 良好的英语口语和书写能力，英语4级或以上；
4. Good communication skills and language competence; 良好的沟通和语言表达能力；
5. Self-initiated, independent and a good team player. 主动、独立、有良好的团队合作精神。