Customer Service Coordinator

Customer Service Coordinator Level 1

Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team!

In this hands-on position you will:

• Scheduling and coordinating service requests

• Organizing preventive machine maintenance

• After a service visit the provision of structural improvements to the products and applications

• Ensure timely and sufficient material supply on site

• Schedule service visits together with the customer and our global planning, support the technician during the visit at the customer

• Excellent closing of the service requests, both financial, logistics and commercial

• Coordinate revisions on material lists after machine modifications in the field (machine configurations) based on customer request

• Periodically standby for helpdesk support outside office hours

• Provide adequate, written feedback to all involved parties

• Sparring partner for sales, marketing, production and R&D for product improvement

As a Customer Service Coordinator you coordinate the national and international requests from our customers pertaining technical inquiries, and take the lead by help-desk questions, technical content for execution of site visits, project support, urgent breakdowns and complaints after the delivery of the products. You review the incoming service requests, take excellent preparation before a service visit and monitors the implementation and follow-up of this.