Customer Quality Engineer

Obtains data, monitors, analyzes and identifies product and customer issues to drive investigations and root cause identification assuring closed loop short term and long term corrective/ preventive actions to: Improve product line field performance and achieve divisional goals Collaborates with cross functional team members including Manufacturing Quality, Supplier Quality, Engineering, Service and Operations to drive an effective closed loop corrective action process to improve overall product performance and customer satisfaction. Initiates, assigns, investigates and manages closure of corrective actions. Provides Lessons Learned feedback and data to the ETO and New Product Development process including FMEA, Control Plans, Quality Plans and DFA activities to facilitate continuous improvement. Supports the CPS Customer Quality Manager with quality strategies and initiatives related to Customer Quality. Minimum of a Bachelor's degree in Engineering from an accredited educational institution Minimum three (3) years of Quality Engineering or product/operations/manufacturing or field Engineering experience Must be legally authorized to work in the United States without company sponsorship on an ongoing basis Relocation assistance is not available for this position. Only candidates within a 50 miles radius of Richmond, VA will be considered. Six Sigma Belt (Green, Black) certified ASQ CQE or CMQ/OE Certification Knowledge of manufacturing and Quality Management Systems (QMS) Knowledge of electrical power quality and distribution products and systems SAP experience Salesforce experience Project Management experience Ability to demonstrate advanced problem solving skills and methods -i.e. Six Sigma, A3, 5-Why, 8D, root cause analysis, and the associated statistical tools used to analyze problems, evaluate root cause and identify corrective and preventive actions to drive continuous improvement initiatives. Ability to demonstrate strong data analytics capabilities (Excel, SAP, SalesForce or similar) with the ability to to setup and analyze multiple databases to obtain and identify actionable conclusions Ability to demonstrate interpersonal skills with the ability to lead projects across functions and organizations. Ability to work in a matrix organization, in virtual teams (across different locations), and cross-cultural environments Ability to effectively demonstrate verbal and written communication skills Ability to multitask, complete projects with tight deadlines