Customer Insight Specialist

We are easyJet – a £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you

• Have experience in market research and customer insight
• Enjoy working with data to drive strategic decisions

the team
Join our Customer Strategy & Insights Team, where we set and drive the customer strategy across the business. We deliver regular insights that enable a better understanding of our customers and their motivations towards travelling and choosing our brand.

the role
As a Customer Insights Specialist, you will manage our brand tracking, community, and ad hoc research, delivering strategic customer insights across the business. You will engage with stakeholders at all levels, bringing customer research and analysis to life through great visualisation and presentation.

what we’re looking for

• Familiarity with brand health metrics
• Experience in a market research/customer insight role, preferably within an international organisation
• Ability to communicate effectively with internal stakeholders and external suppliers
• Track record of providing clear, persuasive, actionable insights
• Highly numerate and comfortable working with large data sets
• Self-motivated problem-solver with the ability to work independently
• Ability to adapt to changing priorities and thrive in a fast-paced work environment

what you’ll get in return

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

practicalities
This is a full-time position. We support hybrid working and spend time together as a team in our Luton HQ offices.

reasonable adjustments
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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