Customer Experience Specialist - Menopause

We’re looking for a customer experience specialist to join our female health team. We’re expanding a service which supports women through perimenopause, and menopause. We want to provide the best service to women going through this journey - and we need proactive individuals ready to support patients on all aspects outside of their clinical appointments.

Menopause is a new area of the business that we’re all incredibly excited about. Our Menopause category operates under the brand Menopause Care - led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.

We are looking for someone who is passionate about creating an excellent patient service experience, where patients feel supported on all aspects outside of clinical appointments. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.

RESPONSIBILITIES

• Being the voice of Menopause Care, helping guide women through their journey with compassion and understanding

• Taking a nimble approach to problem solving, ready to help patients with a variety of questions when they get in touch

• Working collaboratively within patient experience and the broader Menopause Care team to provide comprehensive service to our patients and unblock any potential barriers patients may face

• Creating and improving processes that allow us to help patients in the most effective way possible