Customer Experience Manager (ERP)Mountain View, CA​ · Full-time · Intermediate

Stampli is hiring a CX Manager with deep expertise in ERP finance systems, P2P workflows, and integrations.  This role is the ERP SME and integration owner within Customer Experience. The focus is to understand how finance processes work in customer ERPs, how they connect to Stampli, and how to turn customer issues, bugs, feature gaps, and new requirements into clear integration solutions.This is a hands-on role for someone who can solve complex customer issues, define ERP integration requirements for Engineering, and lead resolution end to end. The role also operates in a highly AI-enabled environment, using AI tools, platforms and agents to improve triage, analysis, escalation management, and communication.This role owns ERP integration within Customer Experience: diagnosing customer issues, defining integration requirements, and driving resolution end to end.  You’ll partner with teams in Israel and the US and report to the Director of Customer Experience.