Customer Experience Executive

• Provide optimal customer experience and maintain high standards of service quality across multiple channels, including email, social media and WhatsApp.
• Strengthen brand engagement by understanding customer needs and fostering closer relationships between the brand and customers.
• Accurately handle customer enquiries related to online orders, returns, selling processes, payouts and REFASH products and services.
• Manage and communicate effectively with sellers regarding courier pick-ups and payout details.
• Follow up with customers and sellers to ensure ongoing satisfaction.
• Continuously identify and suggest improvements to work processes.
• Perform ad-hoc duties as assigned.

• Diploma or Degree in any field.
• Mandatory proficiency in English (written and verbal).
• Proficiency in written Chinese is an added advantage.
• Strong communication and problem-solving skills.
• Ability to take ownership and exercise sound judgment.
• Good time management and multitasking abilities.
• Team player who thrives in a dynamic environment.
• Able to commute to the Kuala Lumpur office (Garden's Midvalley)

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