Customer Experience Agent

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Customer Experience Agent to join our Team in Greece!

What you get to do in this role:

• Handle incoming customer interactions across phone calls, chat, and email, ensuring an excellent customer experience in every contact.

• Provide accurate and timely responses, meeting the internal KPIs for each channel.

• Process loan applications that require live agent evaluation and decision-making (KYC process).

• Work within a rotating shift schedule (40 hours per week)

• Collaborate effectively with colleagues and contribute to a positive team spirit.