Customer Excellence Manager

Provide management and direction to the customer service representatives managing order processing from receipt of order to delivery and invoicing. Establish direct communication with programmatic customers on schedules, advanced warning on shipping delays. Establish and maintain communications with customers and keep abreast of customer needs and procedures. Develop and maintain a mastery of the systems and processes used to support order management, including but not limited to Vista, AS400, Mapics, etc. Manage and attend daily production meetings to drive effective internal communications and cross-functional collaboration. Support order negotiations amongst the facilities to help secure price and orders based on order specific negotiated terms. Coordinate the customer survey process and proactively build strong customer relationship processes Minimum 5 years' combined experience in a customer service/sales/project management capacity for a manufacturing or similar engineered-to-order (ETO) facility Minimum 3 years of experience either directly or indirectly leading others Bachelor's degree from an accredited institution Manufacturing leadership experience, either directly or indirectly Customer Service or Sales Support Experience with a technical product