Customer Delight Talent Pool

Do you have a friendly personality and like to make people happy?  Are you proactive and a creative problem solver? Do you love being part of a dynamic team? Do you have some experience supporting customers across a variety of channels? While our Flowers team looks after our beautiful bouquets, our Customer Delight team takes care of our wonderful customers.  We work around the clock to support and delight our customers at every turn - ensuring no question goes unanswered, and always looking for ways to improve our customer experience.  We’re always keen to speak with anyone who is passionate about great customer service and is looking to develop their skills in this area.  If you are a fluent Dutch and English speaker (German and Danish speakers also needed!), with a little bit of experience in a customer-focused  role, we’d love to hear from you! We hire throughout the year and are able to offer hybrid, flexible (24-40 hour) working patterns across Monday - Sunday.  We have offices in Amsterdam and London, and are also able to offer remote working in Germany. More about us... bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain!  We skip the auction and wholesale, to shorten the journey for our flowers.  And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times).  Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.  Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.  We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Creating a kind and caring workplace where everyone feels they belong is hugely important to us. We actively welcome all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly, so we can learn from our differences.