Customer Care Representative
Yellowstone Local is proud to represent Accutemp Heating and Air Conditioning, an industry leader in residential HVAC services.
If you're the kind of person who brings energy to every conversation and enjoys turning customer calls into great experiences, this role is calling your name.
What's in it for You?
Earning Potential: $30,000 to $60,000 per year depending on your experience and the responsibilities you take on
Work Hours: Full-time position with opportunities for extended shifts (up to 12 hours)
Perks & Advantages:
Real opportunities to grow into team lead or dispatcher roles
Paid training and ongoing support for professional development
Business casual environment
Tight-knit and encouraging office culture
Take on more, earn more
Why You’ll Love It Here
You Matter: Every call you take, every schedule you manage, and every solution you offer directly impacts the customer experience
Your Growth is Our Goal: We recognize talent and reliability. If you show up and show initiative, the path to leadership is wide open
Team Spirit: Collaboration is more than a buzzword here. You’ll be surrounded by people who bring energy, focus, and pride to the job every day
Your New Role
As the Customer Care Representative at our Oklahoma City, OK office, you’ll be the first point of contact for our customers. This role is about more than just answering phones. You’ll keep schedules flowing, support field crews, and help ensure that every job stays on track.
Your day-to-day will include:
Picking up inbound calls promptly and professionally
Scheduling customer appointments and assigning the right technician
Communicating clearly with customers about timing and services
Managing the dispatch board to optimize routes and productivity
Coordinating with the warehouse to ensure techs have what they need
Debriefing technicians post-appointment and verifying completed work and payments
Giving priority scheduling attention to Club Membership clients
Supporting the whole team with a positive attitude and high standards
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
