Customer Care Representative
Southeast Toyota Finance, a subsidiary of JM Family Enterprises, is seeking Customer Care Representatives to provide high-quality, phone-based support to customers. This role is responsible for handling inbound calls, resolving account-related inquiries, and delivering a professional and positive customer experience in a fast-paced, high-volume contact center environment. Successful candidates are clear communicators who can navigate multiple systems while maintaining accuracy and compliance.
Key Responsibilities
Handle inbound customer calls using a dialer system to address account questions and service needs
Clearly and accurately explain auto finance information to customers in a professional manner
Research, resolve, and document customer inquiries and issues using internal systems
Accurately calculate and communicate payoffs, extension fees, rewrites, and quotes
Prepare and send professional written correspondence when required
Navigate multiple systems and screens simultaneously to support efficient call handling
Meet established quality, productivity, and compliance standards
Demonstrate sound judgment, empathy, and professionalism in all customer interactions
Qualifications
Clear, confident, and professional verbal and written communication skills
Proficiency with PC applications, including data entry and navigating multiple systems and dual screens
Ability to work effectively in a high-volume, metrics-driven customer service environment
Strong attention to detail and accuracy, particularly when handling financial information
Ability to multitask, manage time effectively, and work independently
Prior customer service experience preferred
Knowledge of retail or lease auto finance is a plus
Bilingual proficiency in Spanish and English strongly preferred
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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
