Customer Care Order Management

Job ID - 26002553

Customer Care -Order Management

Business Group: Isolation Valves

Primary Work Location: Talegaon Pune

Job Summary:

The job holder will be primarily responsible for the timely and accurate processing of customer purchase orders. This includes reviewing and entering orders in compliance with trade and financial guidelines, generating and issuing subpurchase orders to factories, and coordinating with internal teams to ensure accurate invoicing and documentation.
This position is based in Pune, India, and reports to the COE- Customer Care Manager.

In This Role, Your Responsibilities Will Be:

Order Processing & Compliance

• Review and enter customer purchase orders received from Sales/LBP into the ERP system, generating internal sales orders accurately and on time, with authority to validate details and escalate discrepancies.
• Ensure adherence to local and international trade compliance, due diligence requirements, and taxation rules; escalate or halt any noncompliant orders.
• Prepare Letters of Credit and requests for guarantees in coordination with Sales and Finance, verifying documentation accuracy.
• Process orders in line with finance and technical guidelines, with authority to reject incomplete or noncompliant orders.
• Submit order acknowledgments to customers or project management, confirming commercial and technical compliance.

Coordination with Factories and Suppliers

• Obtain offers from factories/suppliers as required and review against customer purchase orders for technical compliance and price alignment.
• Generate and issue purchase orders to factories, suppliers, and Project Management teams.
• Receive acknowledgments from factories and verify order booking accuracy in terms of price, delivery, quantity, and technical specifications.
• Effectively manage customer change orders to support improved financial performance.

Invoicing

• Generate and submit invoices to Customers or Project Management in coordination with Logistics/OM/PM, ensuring compliance with revenue recognition guidelines and alignment with the customer purchase order.

Environment, Health & Safety (EHS)

• Demonstrate strong HSE leadership by setting the tone for a positive safety culture and driving continuous improvement.
• Ensure effective management of HSSE risks and impacts. Report all hazards, incidents, and near misses per the MEA Emerson HSE policy.
• Participate in investigations of incidents, accidents, and near misses when required.
• Complete all assigned HSE trainings and ensure 100% utilization of the Emerson Safety App.

Who You Are:

• Action Oriented
• Communicates Effectively
• Collaborates
• Customer Focus
• Optimizes Work Processes
• Plans and Aligns

For This Role, You Will Need:

• Bachelors degree in a businessrelated field or equivalent, with a minimum of three years of relevant experience.
• Proficiency in CRM platforms, MS Office applications, and ERP systems.
• Strong verbal and written communication skills with the ability to multitask and manage competing priorities effectively.
• Knowledge of international logistics, including Incoterms, payment terms, and regional taxation rules (preferred).
• Working Hours: 10:00 AM 7:00 PM.

Qualifications:

• Bachelors degree in engineering, Science, Business, or any other stream.

Languages

• English

Our Offer to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within industry and local labor markets. We also offer comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

Safety is paramount to us, and we are relentless in our pursuit of providing a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems

for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are proud corporate citizens in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunities. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.