CSDM / CMDB Lead – ServiceNow
Hyderabad
February 24, 2026
Contract
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
Role Summary
To lead the design, implementation, and operation of an enterprise Configuration Management capability on ServiceNow, aligned with the Common Service Data Model (CSDM), enabling end-to-end service visibility, high CMDB data quality, and ITSM/ITOM process enablement.
Responsibilities
CMDB & CSDM ArchitectureTo design, implement, and maintain an enterprise CMDB aligned to ServiceNow CSDM standardsTo define and govern Business Applications, Application Services, Technical Services, and Infrastructure CIsTo establish CI class models, naming conventions, normalization rules, and CI lifecycle management To align CMDB architecture with Enterprise Architecture (EA) standards and reference modelsTo participate in architecture review boards and design forumsTo ensure all new platforms, applications, and services are CMDB-ready by designTo maintain CSDM reference architecture and service modeling standards as part of the enterprise blueprintTo provide CMDB impact assessments for major transformation and platform initiativesService Mapping & Dependency Modeling
To lead end-to-end service mapping across application, service, and infrastructure layersTo configure, operate, and optimize Service Mapping for on-prem, cloud, and hybrid environmentsTo build and maintain service dependency maps for critical business servicesTo enable impact analysis for Incident, Change, Problem, and Major Incident Management processesDiscovery & Service Graph Integrations
To manage and optimize ServiceNow DiscoveryTo normalize, reconcile, and enrich CI data from multiple data sources, including cloud, network, endpoint, and asset platformsTo implement and maintain Service Graph integrations for automated CMDB populationTo ensure continuous and automated refresh of CMDB dataKey Deliverables
To deliver an enterprise CMDB aligned with CSDM standardsTo deliver end-to-end service maps across applications and infrastructureTo deliver Discovery and Service Graph integrationsTo deliver CMDB governance, certification, and audit frameworksTo deliver CMDB data quality dashboards and scorecardsRequired Skills & Experience
To have 10+ years of experience in CMDB, Configuration Management, or ITOM rolesTo have 5+ years of hands-on experience with ServiceNow CMDBTo demonstrate strong expertise in CSDM, Service Mapping, Discovery, Service Graph Connectors, and CI normalizationTo have experience building CMDBs for hybrid cloud, enterprise infrastructure, and business applicationsTo possess strong understanding of ITSM, ITOM, AIOps, and observabilityTo have experience running CMDB governance and certification programs
