Fidelity National Financial

Cryptographic Security Operations Lead

United States March 27, 2026 Icims

Overview

POSITION OVERVIEW

Fidelity National Financial (FNF) is seeking a Cryptographic Security Operations Lead to support day-to-day service delivery across certificate, key, and secret management services. This role sits between engineering and operations, with a strong focus on incident management, request fulfillment, and SLA-driven delivery.

 

This individual will provide critical onshore operational support, helping manage workload, resolve incidents, and ensure consistent execution across a hybrid team of engineers and offshore operations resources. The ideal candidate is both hands-on and operationally strong, with experience in PKI and certificate management platforms.

 

DUTIES & RESPONSIBILITIES

  • Own day-to-day service delivery, ensuring incidents, requests, and changes are completed within SLAs
  • Triage and resolve certificate-related issues, including expirations, break/fix scenarios, and escalations
  • Provide hands-on support for certificate, key, and secret lifecycle management (issuance, renewal, installation)
  • Support platforms such as Venafi, DigiCert, and Azure Key Vault
  • Perform QA on operational work and ensure consistency in service delivery
  • Develop and maintain SOPs, runbooks, and documentation
  • Partner with engineering, PKI, and security teams to support operations and improvements
  • Assist with workload management, reporting, and mentoring junior/offshore team members

MINIMUM REQUIREMENTS

  • Bachelor’s degree or the equivalent combination of education, training, and work experience
  • 3–5+ years of experience in PKI, certificate operations, or cryptographic support
  • Hands-on experience with tools such as Venafi, Keyfactor, DigiCert, or similar platforms
  • Experience with Azure Key Vault, AWS KMS, or similar key management solutions
  • Strong experience in operations, incident management, and ticket-based environments (ServiceNow or similar)
  • Solid understanding of PKI concepts (SSL/TLS, certificates, lifecycle management)
  • Strong troubleshooting, documentation, and organizational skills

PREFERRED EXPERIENCE

  • Experience supporting service delivery in a hybrid onshore/offshore model
  • Familiarity with domain validation, certificate automation, and PKI infrastructure
  • Experience building runbooks, SOPs, and operational processes
  • Exposure to scripting or automation (PowerShell, APIs)
  • Strong communication skills and ability to work cross-functionally

COMPENSATION & BENEFITS

This position has the potential to earn compensation in the range of $130,000 - $160,000 annually based on location and job-related factors such as skillset and experience. Actual rate may vary within the range provided, depending on a number of factors, including skillset, experience and location.  The base compensation is one component of the total rewards package offered to our employees, including optional health and welfare insurance (medical/dental/vision/life/disability); paid holidays, vacation, and sick time off; and matching 401(k) plan and matching employee stock purchase plan.

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How to Get Hired at Fidelity National Financial

  • Research which FNF subsidiary brand (Chicago Title, Commonwealth, Alamo Title, Fidelity National Title) operates in your area and tailor your application to reference that brand's local presence and reputation
  • Quantify your title and escrow experience with transaction volumes, file counts, and state jurisdictions on your resume — these metrics are the primary language FNF hiring managers use to evaluate candidates
How to apply to Fidelity National Financial

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