CRM Consultant (m/f/d)

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

YOUR JOB

As CRM Consultant you are responsible for advising new and existing customers on both operative and strategic levels regarding the implementation of CRM solutions. For example, you will work with the newly developed Sales and Service Cloud products from SAP.

Your job´s key responsibilities are:

• Strategically accompanying customers from the pre-sales phase, through solution design, to the implementation in the project

• Preparing the problem space together with the customer in workshops: documenting and analyzing the requirements, as well as transforming them into innovative solutions

• Supporting the configuration and adaptions of CRM solutions such as SAP Intelligent Sales / Service Cloud

• Supporting the development team in developing integration scenarios for the CRM solution into the customer´s existing system landscape

• Pursuing integrated solutions with other customer experience products and ERP-systems