CRM Campaign Manager
About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?
About the Role
We’re reimagining how people shop, borrow, and engage with their money.
As CRM Campaign Manager, you’ll design the strategies that turn first-time users into loyal fans — driving activation, retention, and reactivation across our lending and transactional products.
You’ll combine data, creativity, and commercial instinct to build campaigns that make every interaction feel personal, valuable, and effortless.
If you’re passionate about customer engagement and love translating insight into measurable growth, this is your next challenge.
What You’ll Be Doing
Own the customer lifecycle – from onboarding to reactivation. Build experiences that increase satisfaction, engagement, and lifetime value.
Translate strategy into action – adapt group lifecycle frameworks to the Greek market, using behavioral insights and segmentation.
Run data-driven campaigns – create, test, and optimize lifecycle automations using CRM tools
Drive performance – monitor activation, retention, churn, and portfolio growth metrics; ensure every euro spent delivers ROI.
Collaborate across teams – work with Product, Data, and Commercial to align lifecycle initiatives with merchant and lending goals.
Inspire a customer-first culture – champion engagement thinking across the local organization.
