Credit & Collections Team Lead
Job Posting
#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
About the role
Are you ready to take the lead in driving credit and collections excellence? We’re looking for a Credit and Collections Team Lead who combines deep subject matter expertise with strong leadership skills to guide our team in managing financial risk and optimizing receivables.
Responsibilities
Manage the most complex and high-risk credit and collections portfolios.
Serve as a key advisor to senior leadership on credit and collections strategies. Design advanced credit assessment models and methodologies.
Lead the resolution of high-stakes billing disputes and escalations.
Develop and implement strategic initiatives to optimize cash flow.
Provide expert guidance and mentorship to all levels of associates.
Ensure full compliance with all regulatory and internal policies.
Represent the organization in high-level negotiations and discussions. Continuously drive process improvements and innovation in credit management.
Prepare and present comprehensive reports and strategic insights to senior management.
Qualifications
A minimum 4 years of collections experience
Bachelor’s degree in finance or related field required.
Proficiency in ERP systems such as NetSuite/SAP systems
Previous experience in leadership is a plus
Ability to take initiative, prioritize and problem solve with strong verbal and written communication skills
Experience in policy development and implementation
Effective in working across departments to streamline processes
Familiarity with credit risk assessment models and techniques.
Knowledge of regulatory standards and compliance requirements.
Proficient with Microsoft Office Suite applications including Word, Excel and Outlook
Our Offer
Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong
Yearly performance bonus based on your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule. You’ll find the flexibility for balance in your life
Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
