Credit and Collection Specialist
Job Purpose
We are looking for a Credit & Collection Specialist to manage and follow up on outstanding customer invoices, ensure timely payments, and support healthy cash flow. This role plays a key part in maintaining accurate accounts receivable records and strong relationships with our customers.
Key Responsibilities
- Manage and follow up on overdue invoices for credit customers and the MA!N process
- Update invoice and payment status accurately in MA!N
- Send monthly Statements of Account to customers
- Follow up on customer payments and monitor overdue and delayed accounts
- Monitor MA!N activities and customer account details
- Coordinate and support Accounts Receivable (AR) Sales Meetings with BD and BC teams
- Investigate, handle, and resolve customer queries, disputes, and payment discrepancies
- Share payment details with the GSC team for proper allocation via MA!N and GS Connect
- Prepare reports and submissions for DSO meetings
- Issue reminder letters to customers in line with OTC policy
- Support month-end and MEC closing activities, including AR aging, bad debt journals, and aging notes
- Ensure all payment allocations are completed before AR closing
- Support regional reporting needs (PD reports, SCI customer reports, MA!N issues)
- Maintain balance sheet reconciliations and Blackline documentation
- Collect withholding tax (WHT) slips from customers
- Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management standards and procedures
Job Requirements
- Bachelor’s degree in a relevant field (Master’s degree is a plus)
- Minimum 2 years of experience in Credit & Collection or Accounts Receivable
- Good command of English, both written and spoken
- Strong computer skills and system proficiency
- Solid technical knowledge and attention to detail
- High level of integrity with a clean criminal record
Why Join Us?
You will work in a dynamic environment, gain exposure to regional reporting and systems, and play a critical role in supporting business performance through effective credit and collection management.
