Who we are looking for 

A Digital Asset Operations and Client Engagement Lead, Vice President, for State Street’s recently launched Digital Assets Operations team who will be responsible for overseeing day to day operations of all digital asset capabilities as they go to market. This role is central to building the future digital infrastructure of financial markets, ensuring that all capabilities are executed with operational excellence. The Digital Assets Operations team as a whole is responsible for assisting in the design and implementation of the operational model for digital assets capabilities within our Global Delivery teams as part of the delivering the enterprise strategy for State Street Digital. This is an exciting opportunity for an agile and dedicated manager looking to take on a leading role in building the future digital infrastructure of financial markets from the ground up. 

You will report directly into the Head of Digital Asset Operations and work closely with our dedicated Digital teams in Product Development, IT, Business, Governance & Controls, Risk and Compliance plus our State Street Global Delivery and Sales teams to effectively service our Institutional client base. In addition, you will be involved in engaging with State Street Digital’s external partners and vendors, from early in the product development cycle right through to testing, delivery, and operations of our new client services in approved jurisdictions.     

This unique role requires experience with client engagement, operations management, traditional investment services business operations – particularly in the areas of custody, payments, trading, securities servicing and process, compliance and process documentation - as well as a broad understanding of next generation technologies, including distributed ledger technologies (Blockchain), digital custody, cryptocurrencies, wallet technology and tokenization. This role also requires experience with business transformation and change management to help grow nascent businesses. 

Why this role is important to us 

This role will play an important part in ensuring the overall success of the Digital Asset strategy. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen, we need teams like this one to execute swiftly, build strong procedures and processes, and implement a risk management framework to control the operating environment tightly. This role will seek cutting-edge solutions that are straightforward and scalable. It will also help us build resilience and execute day-to-day deliverables with timeliness and accuracy. Lastly, this role will interact with clients to share our strategy and capabilities while striving to understand their digital needs. 

What you will be responsible for 

As a Digital Asset Operations and Client Engagement Lead, Vice President, you will: 

• Build and own the day-to-day digital operations across all value streams to deliver digital capabilities to our clients  

• Oversee and ensure that the operations team is fully prepared for each new product or service launch 

• Engage with prospective and current clients to support understanding and alignment of service delivery 

• Manage risks, resources, and stakeholder communications across the program 

• Provide regular communication and reporting updates to ensure full transparency and clarity  

• Collaborate effectively with Product, technology and other operational leaders throughout the organization 

What we value 

These skills will help you succeed in this role 

• Engage effectively with business partners to ensure risks and controls in new models are understood and appropriately managed, and to ensure that the business operates in compliance with jurisdictional regulatory requirements. 

• Constructively challenge the status quo; collaborate with State Street Digital product teams, Compliance and State Street Global Delivery SMEs as “one team” to help accelerate product development and delivery cycles 

• Experience in driving innovative products in a start-up culture (preferably within large, complex organizations) 

• Partner closely with workstream leads to ensure readiness pre-launch 

• Effectively communicate complex operational processes and digital asset offerings to both prospective and current clients 

• Clearly communicate expectations and program needs to all stakeholders to ensure delivery 

• Ability to work online with globally distributed teams 

• Ability to escalate risks and decision points quickly to the appropriate stakeholders, whether that be functional leadership, digital leadership, and/or project leadership 

• Executing on a project as a critical stakeholder, including excellent time management and multi-tasking skills 

• Extensive experience (personal or professional) with digital assets 

Education & Preferred Qualifications 

• Significant experience in operations and client engagement for traditional and digital products for large institutions 

• Hands-on experience with digital assets and wallets / distributed ledger technology 

• Experience in change management in business transformation initiatives 

• Understanding of relevant enterprise financial technology solutions and related governance 

• Excellent presentation, communications, collaboration and influencing skills 

• Proven ability to build relationships with internal and external partners and stakeholders 

• Fluent in English – oral and written – is a must 

• Advanced degree(s) in digital (business or technical) – a nice to have 

• A can-do attitude coupled with a risk and operational excellence mindset 

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers