COORDINATOR, WARRANTY

What You’ll Do: Interpret, verify, and process appropriate warranty claims for accurate and timely reimbursement of services and parts. · Review all repair orders for potential warranty impact. · Process warranty claims consistent with established procedure; may involve use of an outside vendor’s software. · Confirm that service provided on a given Repair Order is eligible for warranty coverage by reviewing the Vehicle Mileage, Date In-Service, Type of Failure, and Application of Extended Coverage. · Work with vendors on warranty issues and negotiate warranty policy; ensure warranty is properly administered. · Administer proper warranty allowable while maintaining the best interest of the company. · Review and interpret repair as provided by the servicing technician. May expand or consolidate repair description as necessary for clarity or brevity. · Eliminate warranty charge-backs. · Recover money charged to US Xpress by dealers and vendors for warrantable repairs. · Research and amend any charge-back, short-paid, or denied warranty claims. · Use established documentation to ensure accurate standard repair times (SRT) have been posted; confirm any discrepancies as precisely submitted on the preview sheet. · Review and confer with the shop technicians, supervisors, and managers on accuracy of claim data and possible additional claimable times, including proper posting and allocation of parts costs. · Communicate with parts personnel at terminals; ensure warranty parts are returned to the vendor when required. · Request invoices from repair centers and scan the invoice into warranty server once received. · Route and/or discuss claims to be processed with managers for assistance in filing. · Follow up and review processed claims assuring proper reimbursement. · Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly. · Project a positive image with vendors and shops; refer unresolved concerns/problems to appropriate manager. · Coordinate distribution of scrap parts with designated shops. · Assist lease drivers with all inquiries. · Perform other duties as assigned.