Contract Management System Administrator

Essential Functions, Duties, and Responsibilities

• System Administration and Configuration
• Configure and maintain CLM system settings, user roles, permissions, templates, and automated workflows.
• Oversee system updates, enhancements, and integrations with ERP, CRM, e signature platforms, and other enterprise systems.
• Manage metadata fields, clause libraries, reporting dashboards, and document repositories.
• Ensure data accuracy, security, and integrity across the system.
• User Support and Training
• Serve as the primary point of contact for system users and troubleshoot issues related to system functionality.
• Develop and deliver user training programs, quick start guides, job aids, and onboarding materials.
• Monitor system usage and proactively identify opportunities to streamline user experience.
• Provide support for contract request intake, workflow questions, and routing issues.
• Process Optimization
• Partner with Vendor Management, Legal, Finance, and business units to evaluate and enhance contract workflows.
• Implement process improvements to reduce cycle time and strengthen compliance.
• Ensure templates, clauses, approval rules, and workflows remain up to date with policy requirements.
• Collaborate with cross functional teams to standardize processes across the enterprise.
• Reporting and Analytics
• Build and maintain dashboards and reports to provide visibility into:

• Contract cycle times.
• Expiration and renewal tracking.
• Workload distribution.
• Contract compliance and obligations.

• Prepare periodic performance metrics for leadership and audit teams.
• Effectively manage and oversee the day-to-day operations of an offshore team of Analysts.
• Governance and Compliance
• Ensure the CLM system aligns with internal policies, regulatory requirements, and audit controls.
• Maintain records retention and archival protocols.
• Coordinate user access, authentication, and system security measures.
• Vendor and Technology Management
• Liaise with the CLM software provider for support cases, upgrades, and roadmap items.
• Participate in evaluating new modules, integrations, or enhanced functionality.
• Support testing and change management efforts for system releases.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor’s degree in business, Information Systems, Supply Chain, or related field a plus.
• 3-5 years of experience administering a Contract Management system (e.g., Conga, Coupa, Ariba, or similar).
• Prior supervisory experience preferred.
• Strong understanding of contract lifecycle processes, procurement, and legal workflows.
• Proficiency with report building, data analysis, and system configuration.
• Excellent problem solving, documentation, and communication skills.
• Understanding and commitment to continuous business improvement process.

Skills, Abilities, and Knowledge

• Capable of working closely with internal customers, cross-functional teams, business units, support partners and suppliers – exhibits leadership behaviors.
• Effective planner and organizer.
• Ability to manage multiple projects and tasks effectively.
• Analytical ability to develop and execute strategic and tactical plans.
• Creativity, integrity, and Innovation – is creative and inclusive in approach, honest, accountable, upholds ethical standards and maintains confidentiality, as required. Demonstrates integrity in handling sensitive negotiations and managing key relationships.
• Effective Change Agent and Communicator - demonstrates advanced verbal and written communication skills, with added focus on listening and ability to develop and present subject matter materials to all levels of the organization.
• Consistently Demonstrate Quality Customer Focus and Leadership – is a self-starter, assertive and a team player, striving to provide stellar service to Newrez Business Units.
• Problem Solving and Conflict Leadership – strives to understand contributing factors, works to resolve complex challenges, and works with others to effectively resolve conflicts.
• Delivering Results – sense of urgency – defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement, meets deadlines and provides timely status updates and follow-through.
• Teamwork / Cooperation – accountable to team, works with others to meet established milestones, appreciates view of team members and is respectful of others.
• Initiative – acts, seeks new opportunities, and strives to see projects through to completion.
• Work Reliability/Quality – strives to eliminate errors, values accurate work as a priority, and seeks opportunities to improve deliverables.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.