Contract Customer Success Manager, EMEA

Ireland, United Kingdom, United States Remote April 15, 2026 $120,000/yr

Customer.io is hiring a part-time Contract Customer Success Manager to support its growing team in the UK or Ireland, providing high-volume customer support and coverage for team members during leave. The role involves managing customer requests, providing strategy and best practices, and collaborating with a dynamic team.

Requirements

2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS
Comfortable communicating with customers via email and video calls
Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo)
Self-starter who dives into new technology and isn’t shy about asking well-formed questions to get clarity
Clear communicator who turns complex concepts into end-user friendly guidance
Customer advocate who balances empathy with efficiency

Benefits

20 hours/week at $60 USD per hour
Flexible schedule based on the needs of the team and customers

Originally posted on Himalayas