Consulente Accettazione Service / Service Advisor , Milano

Tesla is seeking a Technical Trainer to ensure its service centers are equipped to deliver a superior ownership experience for every Tesla owner. Key responsibilities include designing and delivering hands-on training for new hires and ongoing technical development, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams.

The Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.

• Facilitate New Hire and Continuous instructor-led and virtual technical training on electric vehicles with complex automotive and electromechanical systems to ensure safe, standards-compliant performance, while managing the operations of regional training facilities including training schedules, fleet management, inventory maintenance, and daily operations
• Maintain expert knowledge of the most current product details, systems, methods, techniques, and best practices for Tesla electric vehicles
• Support the Content Development team with creating, revising, and reviewing training materials, and assist local apprentice programs by delivering training, mentoring, and material review as needed
• Partner with Managers and Coaches to identify and address skill gaps through targeted employee training
• Serve, coach, and mentor a network of Service Coaches to enhance capabilities and drive continuous process improvement
• Support and manage local projects with minimal guidance, while sharing best practices with Technical Training peers and supporting cross-training/upskilling of peer trainers
• Provide support and coaching to Technicians in their Service Center to foster skill development and performance

• Equivalent in experience and evidence of exceptional ability, with strong automotive system diagnosis and repair knowledge, preferably including electric vehicles
• Strong facilitation, coaching, stakeholder management, and interpersonal communication skills required
• Excellent verbal and written communication skills in English, preferably proficient in local language, with demonstrated confidence and professionalism in customer-facing roles
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
• Ability to travel at least 30 to 40% of the time, with a valid Driver’s License and a valid passport
• Tech savvy – able to expertly use a full suite of office and learning technologies; experience with environmental and safety requirements a plus
• Thrives working independently and as a member of a high-performing team, resilient under pressure with a positive attitude and strong commitment to the mission