Configuration Support Specialist
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Nintendo of America
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.
Team Summary: Within NOA’s Inventory Operations & Applications department, this role provides specialized technical product and systems configuration management in support of Nintendo’s finished goods and merchandise as well as repair and refurbishment programs. Primary job duty is creating part numbers or SKUs.
DESCRIPTION OF DUTIES
- Collaborates with customers such as Engineers, Design, and Technical Services to define and develop product and part specifications
- Assesses impacts related to product changes and coordinates the change management planning and implementation efforts to address impacts
- Coordinates remediation of issues and gains stakeholder alignment to standards and guidelines; ensures requirements are met in a timely manner
- Initiates Agile system requests to update or create Engineering Specifications, Part Numbers, BOMs, and Oracle EBS system changes
- Controls changes to product structure throughout its lifecycle and effectively communicates changes to released documentation
- Leads Technical Services product configuration planning and change control implementation meetings and projects
- Develops part approval workflows and manages part requests and approval process flow; identifies and resolves process issues
- Serves as department liaison regarding technical product support with internal and external customers
- Tracks and reports key performance indicators and other metrics to drive improvements
SUMMARY OF REQUIREMENTS
- 3 to 5 years of related experience required
- Bachelor’s degree in a related field, or equivalent combination of education and experience, technical degree or equivalent work experience
- Experience with PLM (Product Lifecycle Management) software (ex. SAP, Siemens, Autodesk, Oracle Agile)
- Knowledge and understanding of the product life cycle
- Experience with part configuration, process documentation, Bill of Materials (BOM), and/or creating SKUs or part numbers
- Strong attention to detail
This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.
