Complaint & Failure Analysis Technician 2-10

Failure Analysis Technician II

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 110,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

• We Care for our patients, each other, and our communities
• We Connect across teams and borders to deliver excellence together
• We Commit to doing things the right way—growing with purpose and leading kidney care with integrity and innovation

At our Reynosa plant in Mexico, we are committed to the highest standards in the production of disposable medical products for dialysis treatments. With a dedicated team of more than 3,000 employees across four manufacturing sites, the plant focuses on manufacturing essential components such as hemodialysis disposables, peritoneal dialysis (PD) disposables, hemodialysis (HD) machines, and PD cycler machines. By utilizing advanced technologies to ensure the highest standards in dialysis product manufacturing, we’re not only driving innovation—we’re also creating meaningful change for patients worldwide. Join our passionate team and be part of this global impact.

As a Failure Analysis Technician II, you will support product quality and reliability by identifying, investigating, and documenting component and device failures. This role focuses on mid‑ to low‑level investigations, working under general supervision while collaborating closely with senior staff, Quality, and Engineering teams.

Responsibilities:

• Under general supervision, follows established company policies and procedures and applies acquired job skills to identify and research component failures to improve product quality and reliability.
• Work with senior staff to define failure analysis strategies based on Mid-Low level investigation trends.
• Responsible for identifying and researching component failures to improve product quality and reliability.
• Enter each complaint part/device and investigation results onto a failure analysis database
• May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor.
• May refer to senior staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Using knowledge of product able to provide reliable output on mid to low level investigations as directed by supervisor.

 Qualifications:

• High School Diploma required.
• Associates Degree in Electrical / Mechanical or related technical field Preferred.
• 0 - 4 years' related technical experience preferred
• Ability to perform component level troubleshooting with general supervision desirable.
• Ability to read and understand schematics and assembly drawings is a plus.
• Good understanding of mechanics.
• Visa to travel to US is required.
• Bilingual (English / Spanish). (Required)
• Excellent verbal and written communication skills.
• Knowledgeable in structured problem solving.
• Working knowledge of SAP is a plus.
• Strong computer skills with proficiency in Microsoft Office applications.
• Strong attention to detail and highly organized.

Our Offer for You

There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have -  all dedicated to your professional journey.  

• Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world 
• Individual opportunities for self-determined career planning and professional development 
• A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one 
• A large number of committed people with a wide range of skills, talents and experience 
• The benefits of a successful global corporation with the collegial culture of a medium-sized company