Commercial Card Client Experience and Implementation Manager

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Commercial Card Client Experience and Implementation Manager leads the delivery, implementation, and ongoing client experience for commercial card solutions. This role oversees Commercial Card technical consulting and product implementation to ensure new and existing clients are onboarded accurately, efficiently, and with a strong focus on client satisfaction. The manager is accountable for daily workflow management, issue resolution, and continuous improvement of implementation processes and client outcomes.

Primary Responsibilities

• Leads and manages a team of Commercial Card Technical Consultants and Implementation Specialists, including daily workflow assignment, prioritization, quality oversight, and performance management
• Oversees technical solution design and integration activities led by Commercial Card Technical Consultants to ensure alignment with client needs, commercial card platforms, and client experience standards
• Coaches and develops Commercial Card Technical Consultants to strengthen technical expertise, client advisory capabilities, and effective partnership with sales, implementation, and technology teams
• Ensures consistent execution of client technology consultations, project planning, and integration coordination across the Commercial Card Technical Consultant team
• Ensures all commercial card implementation documentation is complete, accurate, and submitted on time by the field
• Partners with sales, operations, and technology teams to resolve incomplete or inaccurate setup information and minimize client impact
• Serves as a key escalation point for complex implementation, technical, or client experience issues
• Drives consistent, high‑quality client experience throughout implementation and post‑implementation handoff
• Identifies process gaps and recommends improvements to enhance efficiency, accuracy, and client experience
• Performs general management duties, exercising authority over staffing decisions, performance appraisals, promotions, corrective action, and terminations

This position is exempt from timekeeping requirements under the Fair Labor Standards act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree and seven (7) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity
• Or High School Diploma or GED and eleven (11) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity

Preferences

• Commercial card, treasury management, or payment operations experience
• Experience leading technical consultants or implementation teams
• Familiarity with Visa commercial credit solutions and Total Systems Services (TSYS)

Skills and Competencies

• Ability to provide consultative leadership throughout a project, providing guidance around service functionality and impact to the client experience
• Advanced knowledge of Commercial Card products and services
• High level industry-specific business knowledge
• Strong oral, written and presentation skills

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$106,861.00 USD

Median:

$131,650.00 USD

Incentive Pay Plans:

This role is eligible to participate in a discretionary incentive plan. Employees have the potential to receive a discretionary award based on performance against defined metrics and goals.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Complex North Building

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.