Commercial Brand Experience Leader
Benefits:
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Commercial Brand Experience Leader (CBEL)
Company: CertaPro Painters® of Phoenix (Commercial Division)
About the Role
The Commercial Brand Experience Leader (CBEL) is a key connector between sales, production, and our commercial clients, ensuring every project delivers a world-class, professional experience from first impression to final walkthrough.
This role blends marketing execution, sales support, and production coordination. You’ll be the go-to person making sure nothing falls through the cracks — communication is tight, materials are polished, and clients feel confident and cared for throughout the process.
- If you’re highly organized, proactive, creative, and thrive in a fast-paced, team-oriented environment, this role was built for you.
Key ResponsibilitiesProduction & Client Coordination
- Serve as the first line of response for commercial client escalations or issues
- Track and assign material invoices to the correct jobs daily
- Assist with onboarding new crews and ensure required documentation is complete
- Communicate with clients on tentative, upcoming, and confirmed production start dates
- Coordinate white space communication with production leadership
- Support pre-production planning, including:
- Color selections and renderings
- Equipment check-in / check-out / rentals
- Project timelines
- Flyers and notices
- Pre-handoff checklists
- Ensure consistent, accurate communication between clients, painters, staff, and ownership
Marketing & Brand Experience
- Own and manage a monthly commercial marketing calendar
- Create and execute commercial marketing themes, events, and client appreciation initiatives
- Coordinate and support trade shows, client visits, and commercial events
- Gather, organize, and submit commercial case studies
- Maintain before-and-after project photos and client references
- Create and manage commercial-focused social media content
- Support sales team with email campaigns, target lists, and content creation
- Update website with current commercial content, project photos, and team images
- Drive and manage Google reviews from commercial clients
- Assist with annual commercial marketing budget planning
- Track and manage marketing spend to stay on budget
Sales Support
- Create and maintain sales presentations, templates, and marketing materials
- Ensure sales materials are organized, ordered, and available
- Manage thank-you gifts and post-sale follow-up
- Maintain clean, organized, and accessible files
- Prepare and present commercial division reports to leadership
- Provide clear, ongoing communication to ownership and staff
- Attend sales events and trade shows as needed
What We’re Looking For
- Highly organized with exceptional attention to detail
- Strong written and verbal communication skills
- Comfortable juggling multiple projects and priorities
- Confident working cross-functionally with sales, production, and leadership
- Creative, proactive, and solution-oriented
- Professional, polished, and client-focused
- Passion for continuous improvement and personal development
Why Join Us
- Award winning team
- Be a central leader in a growing commercial division
- Work closely with ownership and leadership
- Make a visible impact on client experience and brand perception
- Opportunity to grow with a high-performing, values-driven organization
- Competitive compensation based on experience
Each CertaPro Painters® business is independently owned and operated.
