Collections Specialist | Onsite in Reading, England

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

Reporting to the Manager, Collections, the Collection Specialist brings solid experience in global collections to deliver on collections targets. You have a passion for delivering best-in-class customer experience in the cash collections function and the drive to continuously learn and support the Cash Collections strategy. Integration is a way of life for us, so you will bring your best-practice mindset to strive for flawless execution on every integration.

What the role offers

• Own a portfolio of accounts with full accountability for timely collections and accurate customer information
• Take the lead on resolving collections disputes effectively within your portfolio
• Proactively identify "at-risk" accounts before they hit 90 days past due, flagging contentious items to leadership early
• Collaborate with peers to support collections activity across portfolios and help meet cash flow targets
• Stay current with evolving collections practices and processes
• Contribute to high-impact projects and initiatives that drive best-in-class process and practice for the Cash Collections function

What you need to succeed

• Experienced in collections, preferably in global B2B environments
• Enrolment in an accredited Credit and Collections program
• Strong customer service mindset with the ability to solve issues right the first time, backed by solid written, verbal, and negotiation skills
• Excellent organisation and time management skills, with a proven ability to handle multiple priorities simultaneously
• Good working knowledge of SAP and Microsoft Office Excel
• A self-starting, continuous improvement mindset combined with strong team-player instincts and the ability to thrive in a continuously changing environment

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

#LI-Onsite

#LI-GM1