COLLECTIONS SPECIALIST

The Collection Professional is responsible for communicating with accounts assigned to them via telephone and other means on behalf of our clients with delinquent accounts. This is a production-based role where the goal is to reach consumers and professionally communicate to secure a method of payment to resolve the debt. Key aspects include handling rejection promptly, learning from each interaction, maintaining a positive attitude, and working collaboratively with team members while representing both the clients and the company professionally. Confidence and skill in telephone communication, negotiation, and interpersonal relations are essential. A strong work ethic is required in this environment. Responsibilities: • Navigate and maintain your route using our Lariat Software. • Make a minimum of 150 to 200 calls per day. • Work diligently to convert each contact into a payment. • Update client information in Lariat. • Respect company property and coworkers. • Exhibit productive job behavior: arrive on time and follow company rules, even when unsupervised. • Participate in projects, duties, and other collection tasks as assigned. • Uphold company policies and client requirements. • Generate, analyze, maintain, and/or track files, reports, contracts, and documents to ensure compliance, forwarding results as required. • Comply with all applicable Federal, State, and Local laws and regulations related to the role. • Follow Chapter 7, Chapter 11, and Chapter 13 Bankruptcy Procedures. Skills and Core Competencies: • Teamwork: Collaborate effectively with team members and fulfill commitments. • Consumer Focus: Communicate professionally and firmly when necessary to recover outstanding debt representing clients. • Initiative: Independently solve problems and seek additional responsibilities. • Integrity: Demonstrate responsibility, commitment, follow-through on commitments, and accountability. General Competencies: • Status Reports: Proactively keep the manager informed of progress and obstacles. • Communication: Organize and clearly express ideas and information. • Interpersonal Skills: Show empathy and understanding of others' needs and feelings. • Quality of Work: Ensure accuracy and quality, correcting mistakes and improving outcomes. • Dependability: Manage workload, meet deadlines, and accept responsibility independently. • Flexibility: Adapt to changes and respond to setbacks with minimal disruption. • Organization: Maintain organized records and submit accurate reports on time. • Time Management: Prioritize tasks effectively to meet deadlines. • Using Feedback: Utilize feedback for performance improvement. • Building Trust: Communicate openly and follow through on commitments. • Diplomacy: Handle difficult or sensitive issues tactfully. • Versatility: Take on various tasks and roles within the organization. #SolvoGlobal #LI-PROMOTED #LI-Remote