Collection Supervisor
At DHL Express, our purpose is “Connecting people, improving lives.” We are the most international company in the world—the big yellow machine, as we love to call it. Specifically in our Central and South America region, we cover 15 countries, from Tikal National Park in Guatemala all the way to Ushuaia in Tierra del Fuego, Argentina.
We are more than 3,400 Certified International Specialists who work passionately and motivated AS ONE team, moving over 10 million shipments per year and exceeding our customers’ expectations while supporting their businesses and positively impacting our communities at the same time.
We are the #1 Great Place to Work in Latin America, and we are very proud of that.
And we have great news! … We are looking for a Superstar like you—someone who is customer‑focused and wants to have the Best Day, Every Day.
DHL Finance and HR Services Americas, a division of Deutsche Post DHL Global Business Services, is providing an opportunity for a highly motivated professional within a multi- cultural shared service environment. This role is based in the Shared Service Center (SSC) San Jose, Costa Rica.
Primary purpose of role
- Supervises the process of giving credit to clients and controls the collection of debit balances.
Key Responsibilities
- Leads Collection team towards achieving DSO and >60 outstanding balances goals
- Provides coaching and action plans for individuals and team to ensure goal achievement
- Analyses and gives follow up to the effective recovery of past due accounts
- Analyses and follows up the due date of the invoices.
- Makes visits to clients when necessary.
- Reviews aging of accounts.
- Leads the Credit Committee weekly meetings for each country, ensuring top accounts/issues visibility and action plan definition.
- Supervises and addresses the credit and collections team that reports to him/her.
- Informs other departments of credit suspensions to clients.
- Keeps confidentiality of information, and be responsible of managing correctly confidential information, using proper labelling when necessary.
- Performs other duties and work on special projects as assigned.
Desired Qualifications and Requirements
- Education: Bachelor degree in Accounting or Finance.
- Experience: Minimum 3 to 5 years of related work experience.
- Skills: Advance level of English.
- Customer service oriented
- Good communication skills. Must be assertive in the communications maintained.
- Responsible and organized.
- Leadership and team work oriented.
- Must be able to work under pressure.
- Must have excellent skills of problem solving and result oriented.
