Parent Liaison and Communications Manager

King’s College Doha is hiring a passionate Parent Liaison and Communications Manager for August 2026. The Parent Liaison and Communications Manager leads and elevates the full parent journey at King’s College Doha, ensuring that every interaction reflects the school’s premium British ethos and commitment to excellence in education. This role blends hospitality-led service with commercial awareness, overseeing social media, parent engagement, retention and front-of-house operations to deliver a seamless, reassuring and high-quality experience. Families should feel expected, personally guided and confidently supported from first enquiry through every stage of school life. The Parent Liaison and Communications Manager is responsible for monitoring retention performance to support sustainable school growth, ensuring that operational excellence, insight and emotional connection work hand in hand. About Cognita: Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’. At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class. About King’s College Doha: King’s College Doha offers the international community of Qatar an outstanding UK-style independent school education in some of the best facilities that the region has to offer. After a hugely successful opening in September 2016, the School has established itself as one of the leading schools in Doha. The partnership with our UK sister school, King’s College Taunton, is a great source of strength. Significant collaboration in areas such as vision and ethos, curriculum planning, professional development and co-curriculum opportunities, ensures that we maintain high standards of education. Through our partnership, both children and teachers in Doha benefit from the expertise and reputation King’s College UK has built over the past 150 years. King’s College Doha provides a premium, diverse British curriculum in an international context academic excellence for all outstanding pastoral care and opportunities for personal development a broad range of co-curricular activities as part of a fulfilling school day. We combine an academic focus with a broad co-curriculum, offering all our students an extended and fulfilling day. Underpinning our curriculum is the value we attach to pastoral care. We understand that children fulfil their potential when they feel happy, supported and at ease in their surroundings. All members of staff work hard to build a strong sense of community and promote supportive relationships, ensuring that children know that they always have a peer or an adult to whom they can talk. King’s College Doha currently caters for over 1700 children, aged 3 to 18 (Pre-School to Year 13) and will continue to expand as we grow our 6th Form. Pre-Prep Pre-School (EY1) – Year 2 Prep Year 3 – Year 8 Senior School Year 9 – Year 13 The School campuses are conveniently located in the district of Al Thumama and Mesaimeer, easily accessible from all parts of Doha and only a twenty-minute drive from the City centre. Our impressive campuses offer superb facilities. For the Prep and Senior School, these include a dedicated library, a central atrium, science labs, an art and design centre, music and drama classrooms and practice rooms, several computer labs, a sports hall, swimming pool and copious amounts of outdoor sports facilities. On our Pre-Prep Campus, we have equally impressive, child centred facilities, specifically designed around Pre-Prep aged pupils. Recently, King's College Doha successfully achieved the Qatar National Schools Accreditation highest accolade and is a member of the British Schools of the Middle East (BSME). According to the Ministry of Education, King's College Doha is rated among the most outstanding schools in Doha. Main Duties: Parent Liaison and Communications Manager - Strategic Oversight of the Parent Journey - Oversee the full in-school parent journey from enrolment, onboarding and retention. - Champion a hospitality-first culture where service is proactive, attentive and solution-focused. - Identify opportunities to remove friction from processes and enhance clarity for families. - Retention, Re-enrolment/Seat Reservation Withdrawal - Lead the review and analysis of parent survey feedback and experience data, identifying trends and implementing actions to strengthen satisfaction, retention and service quality. - Review parent journey indicators and engagement insights to inform continuous improvement initiatives. - Lead the strategic planning of parent engagement and community events that strengthen belonging, support re-enrolment and reinforce long-term loyalty to the school. - Capture content for social media platforms and create posts, working alongside the cognita marketing team. Communications Governance - Maintain oversight of school-wide parent communications to ensure consistency, tone alignment and clarity. - Ensure communication cadence aligns with admissions, re-enrolment and retention cycles. - Work in collaboration with regional Parent Experience and Communications colleagues to maintain alignment with Cognita standards and shared best practice. Team Leadership - Lead and develop the receptionist team. - Set clear expectations around responsiveness, data integrity and service excellence. - Provide coaching and performance oversight to ensure operational standards are upheld. Compliance Operational Standards - Ensure compliance with school policies, safeguarding requirements, data protection standards and relevant regulatory frameworks. - Maintain high standards of documentation, reporting and system accuracy across all parent-facing processes. Person Specification - Significant experience in parent engagement, hospitality leadership or school operations, ideally within an international or premium educational environment. - Demonstrated ability to oversee marketing content, retention initiatives and data-informed decision-making. - Strong leadership capability with experience managing service-driven teams and front-of-house standards. - Confident working with school systems and ensuring high standards of data integrity and reporting accuracy. - Professional, culturally aware and committed to delivering exceptional parent experience within King’s College Doha. Legal Requirements - Police clearance certificate from home country (ACRO/ICPC) if from UK and from Qatar, a police clearance certificate, less than 1 year old. - Bachelors degree and Education Certificates must be attested by MOFA and Qatar Embassy in the country your studies were completed in. A course transcript is required. Training and Development - Regularly review own practice, set personal development targets and take responsibility for own continuous professional development. - You will be required to complete mandatory online Edu-care Courses prior to starting at King’s College Doha. Recruitment Safeguarding King's College Doha takes safeguarding the welfare of children and young people very seriously and expects the same from its employees. All staff will be subject to rigorous background checks to include three professional references. All education certificates and supporting documents require attestation to show authenticity. Successful applicants must provide a police clearance certificate from home country (ACRO/ICPC) if UK resident and Qatar CID, if residing in Qatar. Local police clearance certificates must be less than one year old. In addition, all new staff/volunteers will attend KCD induction and undertake mandatory child protection online training which the Qatar Ministry of Education requires. Professional Expectations As a member of King’s College Doha, you will: - Act with professional integrity at all times, notwithstanding issues of confidentiality and tact; act with honesty and transparency with regard to your work. - Respect and adhere to the Qatari Code of Ethics. - Identify and improve those areas relevant to your role that need to move from good to outstanding. - Maintain school policies and procedures relevant to your area and update whenever required. - Be present where required at meetings, performances and other functions/events. - Undertake a proactive part in those activities that are part of the self-evaluation of the school, upholding the standards of the school in all areas being a present around school, appraisal and performance and line management systems. - Work as part of a team submitting draft proposals and documents for further development by the Senior Leadership Team, accepting, and supporting final Leadership. - Be punctual to attend scheduled meetings. - All members are encouraged to express their views, but are expected to work to the final decision of the Principal. - Manage the sometimes, conflicting needs of transparency and confidentiality, at all times working as one team with the staff. - Avoid the ‘them and us’ ethos. - Undertake specific tasks reasonably delegated by the Principal. The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process. Thank you for your interest in King’s College Doha. Due to the large number of applications expected, only shortlisted candidates will be contacted. King’s College Doha and Cognita are committed to safeguarding the welfare of children and young people and expect the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.