Instructional Assistant III, Westmont Center (PT), CP1N20233CNTRS

Provide a variety of test administration and instructional support services to students and faculty in the off-campus Learning Commons (LC). Provide programmatic and logistical support to the Learning Commons and Testing Center Supervisor and to the Assistant Manager of Learning Support Services. Execute numerous complex test delivery methods and administer academic, placement, and high stakes certification and licensure exams, utilizing COD systems (Colleague, Blackboard, data software, employee portal). Monitor, assess, and provide technical support for examinees, testing companies, and various COD testing platforms. Stay up to date on changes in procedures and policies. Maintain daily Learning Commons Testing Center operations, providing excellent customer service, with a positive, empathetic, and professional attitude. Implement opening and closing procedures to maintain an organized and professional environment for test candidates and staff. Oversee activity in the open computer lab. Maintain working knowledge of academic and specialized (high stakes) test integrity policies and procedures. Ensure they are followed based on test vendor specifications and COD’s Code of Academic Conduct utilizing surveillance equipment, active proctoring, and maintaining secure inventory of test materials. Understand and follow FERPA policy guidelines to ensure confidentiality. Troubleshoot and resolve testing program software problems quickly to ensure candidates ability to test as scheduled. Communicate directly with high stakes testing vendors to resolve issues in administration of their computerized exams and/or collaborate with COD IT staff to resolve in-house problems. Complete proctor certification tests and maintain test proctor eligible status (recertification required) for high stakes testing companies. Communicate test results, explain course options and retake opportunities, and direct students to appropriate COD departments including Counseling and Advising, Registration, Learning Commons, Continuing Education, Records, and/or Access and Accommodations. Establish relationships with faculty to facilitate ongoing communication on test submission procedures, testing policies, and academic support services to instructors each semester. Serve as proctor in the Virtual Testing Center (VTC) remote testing program for placement and course testing. Collaborate with Coordinator Remote Testing Services to maintain working knowledge of VTC policies and procedures. Coordinate with faculty and Center for Access and Accommodations to resolve test administration issues and provide necessary hardware and software to meet individual student needs. Maintain and update computers and software in the testing lab, at the proctor desk, and the open lab computers. Work with COD IT staff to update computers. Liaison with staff at off-campus testing centers, Glen Ellyn Academic and Specialized Testing and various college departments to maintain consistency of procedures and availability of materials. Utilize Learning Commons Testing Center U drive for updated policy changes and reference materials for IAs to ensure alignment across LC TC. Monitor the effectiveness of various testing procedures and make recommendations for change. Provide assistance to students with COD systems including the student portal MyAccess, Blackboard, MyMathLab, ALEKS, Student Planning, and Print Services. Assist Supervisor with interviewing and training new Instructional Assistants. Represent the Learning Commons and Testing Services at COD and community activities. Plan and participate in outreach activities promoting the Learning Commons and Testing Center services. Plan, schedule, and conduct classroom information sessions to inform students of available academic support services. Respond to emergencies according to current COD Emergency Response procedures. Complete special projects as assigned; special duties specific to center location.