Clinical Applications and Commercial Specialist, UK – CIMAR

Company Overview

CIMAR UK Ltd, now a part of DeepHealth, is a leading provider in the SaaS (Software-as-a-Service) healthcare sector, specialising in advanced cloud-based image management solutions. Our technology empowers healthcare organisations to optimise image management processes, enhance patient care, and streamline workflows through seamless integration and actionable data insights. As we expand our presence in the market, you will be a results-oriented Clinical Applications and Commercial Specialist.

CIMAR UK Ltd is seeking a Clinical Applications & Commercial Specialist to support the successful deployment, adoption, and ongoing optimisation of our clinical imaging and healthcare technology solutions. This hybrid role bridges clinical expertise and commercial operations, acting as a key link between customers, internal sales teams, technical support, and product development.

The ideal candidate will come from a radiography or a closely related clinical background,

Job Purpose

As Clinical Applications & Commercial Specialist at CIMAR you will play an important role in driving our revenue growth and expanding our customer base. You will support the expansion of our client base by building strong relationships with new and existing clients, understanding their needs, and proposing tailored solutions that leverage CIMAR’s cutting-edge technology. This role involves assisting the business manager and senior management with growth and client account management, with a strong understanding of imaging workflows and a natural aptitude for customer engagement, training, and business support. Support and execute sales strategies to meet revenue targets and ensure customer satisfaction through continuous support and client feedback.

Essential Duties and Responsibilities:

Responsibilities include:

·       Supporting senior account managers in client account management and growth.

·       Developing and executing sales strategies to achieve revenue goals.

·       Engaging with clients to understand their needs and proposing appropriate CIMAR solutions.

·       Ability to translate clinical needs into practical and commercial solutions

·       Confident working independently and as part of a multidisciplinary team

·       Scheduling and attending client meetings, preparing presentations and demonstrations.

·       Leading product demonstrations and Q&A with prospects and clients.

·       Following up on leads and maintaining an active pipeline of potential business.

·       Coordinating with the marketing team to leverage collateral in client engagements.

·       Keeping abreast of industry trends, competitive activity, and product developments.

Clinical & Applications Support

• Provide clinical expertise and application support for CIMAR UK Ltd products across the client base

• Deliver on-site and remote product demonstrations, installations, and user training

• Act as a clinical liaison during pre-sales and post-sales activities

• Support customers in optimising clinical workflows and achieving best practice use of solutions

Business & Commercial Support

• Support the sales team with clinical insight during tenders, presentations, and customer meetings

• Contribute to bid responses, technical and solution architecture documentation, and clinical justifications

• Build strong relationships with key stakeholders, including radiographers, clinicians, managers, and procurement teams

• Provide market and user feedback to support product development and business strategy

Cross-Functional Collaboration

• Work closely with technical, service, and product teams to decide on optimal solution architecture, resolve issues and improve customer experience

• Support internal staff with clinical knowledge and product understanding

   

• Additional Responsibilities:

• Responsible for managing client accounts end-to-end, including relationship management, retention, and account growth.

• Support development and execute sales strategies to achieve revenue goals.

• Engaging with clients to understand their needs and proposing suitable solutions from the product suite.

• Actively prospect and follow up on leads and maintain an active pipeline of potential business.

• Scheduling and attending client meetings, leading presentations, and demonstrations.

• Creating tailored marketing materials and developing strategies to maximise campaign performance.

• Keeping abreast of industry trends, competitive activity, and product developments.

• Creating complex quotes for review and negotiation with prospective clients; supporting the issuing and reviewing of contracts.

• Maintaining and updating internal and external resources, working with stakeholders across multiple teams.

• Conducting client analysis and assisting with projections and forecasting.

• Managing and contributing to internal projects and processes, including tenders and grant projects.

• Representing the business at industry events, conferences, and networking functions.

• Managing the execution of major events, including UKIO, BSE, and RCR Global AI conferences.

• Contributing to sales documentation, including pricing and compliance materials.

• Mentoring and supporting junior team members, where applicable.

• Maintaining accurate CRM records, including activity logging, opportunity updates, pipeline management, and forecasting reviews.

• Liaising with industry partners to coordinate collaborations, referrals, and co-branded activities.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position
described above. Other functions may be assigned, and management retains the right to add or change duties at any time.