About Hike Medical

Hike Medical is reinventing musculoskeletal care, starting with feet. Our proprietary AI-vision platform turns a 30 second web-based (no sensors) foot scan into precision engineered, 3D-printed insoles that prevent pain before it starts. We're already protecting on-their-feet workforces at Fortune 50 leaders, major health systems, and middle America manufacturers.

Fresh off a stealthy round with top tier VCs, we run a fast, no BS, execution-first culture out of Boston’s Seaport as we sprint toward $100M ARR and standing with 10M Americans as they step into their shoes daily.

• First and only PDAC-approved 3D printed custom insole in the world 🌎

• 3 proprietary AI models that power the experience

• Two products: one for employers & health plans, one for clinics — creating a virtuous cycle of clinician-labeled data

• Expanded care access to 100,000+ Americans to date

The Opportunity

We’re hiring our first dedicated Clinical Account Management Leader to own the post-sale lifecycle and long-term growth of our clinical partnerships.

You’ll work directly with:

• O&P practices

• Independent and multi-location podiatry groups

• Hospital systems and MSK departments

• Regional and national clinic networks

This role sits at the intersection of clinical relationships, revenue growth, onboarding excellence, and product feedback loops.

You’ll ensure:

• Smooth onboarding and implementation

• Frequent, high-quality check-ins

• Strong adoption across providers and staff

• High retention and expansion

• A consistently excellent clinical customer experience

You will also be the connective tissue between Sales → SalesOps → Implementation → Product, ensuring zero dropped balls during handoffs and scaling.

This role is ideal for someone who:

• Thrives in high-touch, relationship-driven sales environments

• Loves being in front of clinicians and operators

• Is deeply organized and process-oriented

• Can manage multiple accounts without sacrificing white-glove experience

• Is excited to build systems from scratch

What You’ll Own

Clinical Customer Ownership

Serve as the primary point of contact for clinic partners. Build deep, trust-based relationships with physicians, O&P clinicians, administrators, and practice managers.

Onboarding & Launch Excellence

• Lead structured onboarding plans for new clinical accounts

• Coordinate handoffs from Sales & SalesOps

• Train clinicians and staff on workflow integration

• Ensure billing and documentation workflows are clearly understood

• Drive strong early utilization and adoption

Adoption, Retention & Growth

• Conduct regular check-ins and business reviews

• Track key metrics: utilization, order volume, provider activation, clinician experience

• Identify upsell/expansion opportunities across locations

• Proactively manage renewal timelines

• Ensure long-term account health

Customer Experience Leadership

• Maintain a high-touch, white-glove experience

• Own escalations and turn issues into long-term improvements

• Ensure clinics feel supported, heard, and prioritized

Product & Feedback Loop

• Collect structured feedback from clinicians

• Identify workflow pain points, billing friction, and needed improvements

• Partner closely with Product to prioritize improvements

• Close the loop with customers when updates are shipped

SalesOps & Cross-Functional Alignment

• Ensure clean handoffs from sales to implementation

• Collaborate with Ops on fulfillment, manufacturing, and turnaround times

• Work with leadership on forecasting retention and expansion revenue

• Help define scalable playbooks for Clinical Success

Systems & Scale

• Build onboarding playbooks

• Establish cadence templates (QBRs, check-ins)

• Develop account health scoring

• Implement tracking systems (HubSpot, CRM workflows, reporting)

What We’re Looking For

We care more about ownership and execution than perfect credentials.

Core Experience

• 6–12 years in med device, O&P, podiatry, MSK, healthcare or technology

• Experience selling to or managing relationships with clinical / healthcare customers

• Strong understanding of clinic operations and reimbursement workflows

• Experience managing multi-site clinical groups or health systems is a plus

• Proven ability to drive retention and expansion

• Comfortable leading demos, trainings, and clinical workshops

Strengths

• Exceptionally strong relationship builder

• Highly organized with strong project management discipline

• Proactive communicator

• Comfortable managing multiple high-profile accounts

• Able to translate clinical feedback into actionable product insight

• Execution-first mindset

Nice-to-Haves

• Clinical, O&P or orthotics background

• Experience at a high-growth, venture-backed company

• Exposure to building CS or clinical sales infrastructure

• Experience working with HubSpot or similar CRM

Primary Responsibilities

• Own and grow a portfolio of clinical accounts

• Ensure seamless onboarding and activation

• Drive utilization and recurring order growth

• Maintain frequent check-ins and structured engagement

• Partner with Product to continuously improve workflow

• Manage escalations with urgency and professionalism

• Build scalable systems for Clinical Success at Hike

What You’ll Get

• Competitive cash compensation + equity

• Full medical, dental, and vision coverage

• $15K relocation bonus (if needed)

• The opportunity to build Clinical Customer Success from the ground up

• Direct collaboration with founders and leadership

• Free custom insoles (of course)