Client Success Manager - Korea
At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
Your Tasks
You will play a key role in managing and growing our client portfolio across South Korea. Working closely with our Sales Managers, you will identify strategic opportunities to deliver meaningful value and outcomes for clients
You will be responsible for nurturing relationships throughout their subscription lifecycle by consistently delivering outstanding client experience and demonstrating the ongoing value of their subscription.
As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s capabilities
You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client retention
Your will maintain records of client activity and account status, includes regular reporting on client portfolio
Your Profile3 - 5 years of experience in customer-facing role (e.g. Account Management, Customer Success, Client Service or Customer Relations)
Exceptional verbal and written communication skills in English and Korean language
Client centric and eager to build strong, meaningful partnership with clients
Demonstrated ability in managing and expanding client portfolios, with measurable success in driving revenue growth and strengthening client relationships
Prior experience working with clients from diverse industries or syndicated research will be an added advantage
Genuine passion to understand clients’ business and strong intellectual curiosity for market or industry trends and development
Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
Self-motivated and a proactive team player
You thrive in agile, fast paced environments, and embrace the challenges of rapidly expanding business
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad up to 30 calendar days a year
Hybrid work and flex-time
International team and social events
Subsidized urban mobility and access to fitness and wellness options
Free access to Langdock and all its amazing functionalities
Career & training opportunities
Attractive locations and modern offices
Mental health support with OpenUp
Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.
