Client Solutions Director

United States Remote March 25, 2026 Full Time

The Client Solutions Director will focus on ensuring that life sciences engagements deliver clear customer value, particularly during pilot programs and early-stage deployments. The role bridges the pre-sales and post-sale phases of client engagements, working closely with Client Executives, Solution owners, and the Customer Success team to help design solutions, coordinate pilot execution, and support successful outcomes.

A key area of focus will be supporting pilot programs related to Precision Patient Identification (PPI) and other terminology-driven solutions supporting clinical research, real-world evidence, and commercial analytics.

WHAT YOU'LL DO:

Solution Design and Pre-Sales Support

Partner with Client Executives and Solution owners to support discovery, feasibility assessments, and solution design during the pre-sales phase

Help translate customer needs into solution approaches using IMO capabilities

Participate in client discussions and internal planning around pilot engagements

Work with product and solutions teams to ensure proposed approaches align with current platform capabilities

Pilot Coordination and Delivery Support

Help coordinate pilot engagements, ensuring objectives, timelines, and success metrics are clear

Work across sales, product, solutions, and customer success teams to keep pilot activities aligned and progressing

Monitor pilot progress and help address issues that may impact delivery or outcomes

Support internal coordination to ensure pilots are set up to demonstrate value to the customer, including through measurable and referenceable outcomes

Customer Engagement and Expansion

Build working relationships with client stakeholders across clinical research, real-world evidence, commercial, and data science teams

Help ensure customers realize value from pilot engagements and early implementations

Support identification of follow-on opportunities or additional use cases where appropriate

WHO YOU'LL WORK WITH:

Cross-Functional Collaboration

Serve as the primary point of coordination for pilot execution and early-stage engagements, helping ensure alignment across sales, product, solutions, and customer success teams

Partner closely with Customer Success on implementation and ongoing customer management to ensure pilots and early deployments are executed effectively and positioned for long-term success.

Work with Client Executives on account strategy, engagement planning, and identification of follow-on opportunities.

Collaborate with product and solutions teams to ensure customer feedback, pilot learnings, and emerging needs are captured and communicated internally to inform solution development.

WHAT YOU'LL NEED:

7–10 years of experience in life sciences or healthcare analytics, including work related to clinical trials, patient identification, real-world data, and consultative solution delivery.

Ability to work across multiple internal teams and coordinate complex engagements

Familiarity with healthcare data sources and standards, including EHR data, clinical terminology and coding systems, and value sets used to support analytics, research, and clinical workflows.

Strong communication and stakeholder management skills