Client Activation Specialist
Explore your future career 🔭
As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.Explore your future career 🔭
As part of the Operations Division, you will join the Customer Onboarding team. You will act as the operational backbone for our clients, during the acquisition pilots phase, ensuring their journey with Malt is seamless.
The mission of a Client activation Specialist is to ensure the successful and seamless operational launch of new client accounts during the acquisition pilots phase by managing initial company setup, onboarding hiring managers, coordinating financing and system integrations and preparing the account for smooth handover to the long-term customer administration teams.Key responsibilities ✨
You will :
Support the client operations during acquisition pilots phase: set up companies so that Malt can operate the first staffings and projects, and onboard the hiring managers into using the platform, on the project management scope: validation of AR, PO management, renewals.
Be accountable for the full client account set up, in coordination with the client and with Malt’s financing team; The Client Activation Specialist remains accountable for the correct client set up throughout the client lifecycle, not just the initial set up.
Conduct product demos for clients
Formalize the specific processes of the client in Notion (knowledge management)
Be responsible for the hand over to the Global / Enterprise / Public / Managed SMB customer administrators
Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently.
Partner with Sales account executive (SAE) : Build strong collaboration with SAEs
Scale processes : Identify operational pain points and collaborate with Business Operations and Product teams to deploy automated solutions.
About you 🧑🚀
How to join the mission? 🚀
First call with Claudia Ferrand, our Talent Acquisition Manager, to better understand your background, aspirations and answer any questions you may have. . (30-45 minutes)
Interview with your future manager, Marion Belhaimer, to delve into your experience and the specifics of the role. (45-60 minutes)
Home assignment for you to complete, which will be evaluated by Marion Belhaimer + a Head of sales in order to assess your technical skills
Final interview with Camille Maillard to discuss Malt’s long-term vision
