Claim Assessment Specialist

Claim Assessment Specialist is the primary contact to gather all company, legal and regulatory requirements to process claims, while maintaining the highest level of professionalism and customer satisfaction.
Responsibilities:

• Assess claims to make favorable decisions while balancing competitiveness and risk.
• Collaborate with the underwriting team for re-underwriting decisions on cases with pre-existing conditions.
• Address requirements and complaints in the claims field.
• Train team members on medical aspects and provide in-depth medical analysis.
• Perform tasks assigned by the Manager to meet departmental and company goals.

Motivations:

• Customer Obsession: Driven by understanding and serving customer needs.
• Innovative Thinking: Motivated by curiosity and using agile methods for achieving goals.
• Teamwork: Enjoys and finds motivation in collaborative work.
• Accountability: Takes ownership and builds effective solutions.
• Integrity: Committed to doing what is right and speaking up when needed.
• Inclusivity and Diversity: Motivated to contribute to a diverse and inclusive work environment.

Qualifications:

• Bachelor's degree, preferably with a background in medical or life insurance claims.
• Additional qualifications like FLMI/ALMI, FALU/AALU, or FCII/ACII are advantageous.
• Proficiency in specialized English.
• Meticulous, organized, and able to work under pressure and tight deadlines.
• Capable of multitasking, with initiative and team spirit.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].