Cigna Group

Software Engineering Lead Analyst - HIH – Evernorth

Hyderabad, India April 23, 2026 Full Time Workday

The Senior ServiceNow Administrator will be a crucial member of the ServiceNow Admin team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Admin will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration.

 

Qualifications

Required Skills:

  • SME in ServiceNow system applications and custom applications.

  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals

  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.

  • Proven experience as a ServiceNow Developer with expertise in Flow Designer.

  • Build and maintain automated workflows using Flow Designer

  • Optimize and troubleshoot existing workflows to ensure efficiency and scalability.

  • Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services

  • Experience in Email notifications.

  • Responsible for standard configuration, user administration, security, workflow, data management and integrations.

  • Activate a plug-in, build reports, gauges, and homepages

  • Set up Service Level Agreements (SLAs) and monitor SLA workflows

  • Aiding in translating business requirements into technical requirements

  • Experience working in Agile/Scrum methodologies

Required Experience & Education: 

  • SME in ServiceNow system applications and custom applications.

  • Bachelors degree with Minimum 5 years of ServiceNow platform experience

  • ServiceNow Certified Systems Administrator - Mandatory

  • ServiceNow Certified Application Developer

  • ServiceNow Certified Implementation Specialist – ITSM  (preferred)

  • ITIL4 Certified

Desired Experience:  

  • Maintain overall health, stability, and performance of the ServiceNow platform.

  • Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).

  • Manage platform upgrades, patches, and instance cloning while ensuring business continuity.

  • Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).

  • Manage plugins, evaluate new features, and enable/disable functionalities as required.

  • Support integrations and web services (REST/SOAP APIs, MID Servers, IntegrationHub).

  • Configure On-Call scheduling and escalation in the On-Call module.

  • Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.

  • Configure and maintain ServiceNow Mobile Agent for field teams and mobile workforce enablement.

  • Manage data lifecycle including archival, retention policies, and compliance.

  

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

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How to Get Hired at Cigna Group

  • Research which Cigna Group subsidiary (Evernorth, Accredo, Express Scripts, CuraScript, Freedom Fertility, Village Fertility Pharmacy Group) the role belongs to and tailor your resume and interview language to that specific business unit's focus and terminology
  • Ensure all professional licenses and certifications are prominently listed on both your resume and your Workday candidate profile with state designations and expiration dates — incomplete credentialing information is a common disqualifier in healthcare hiring
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