CE Functional Consultant

Key responsibilities:

·         Implement and deploy Microsoft Dynamics CE

·         Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement

·         Gather and understand client functional requirements

·         Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CE

·         Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK

·         Identify creative workarounds to meet requirements without the development of custom code

·         Understand the functional capabilities and limitations for out of the box functionality as well as custom code

·         Create technical specifications

·         Design and integrate business processes and data flows between CRM applications and

·         other applications, such as back office/ERP applications

·         Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)

·         Develop high level project work plans

·         Provide technical support to existing CRM clients