Field ServiceMastering technology. Identifying connections. Delivering solutions.
Field Service
Mastering Technology.Identifying Connections.
Delivering Solutions.
From diagnosing simple issues over the phone yesterday, to managing scheduled installations today, then tackling complex repairs on-site tomorrow, field service technicians face different challenges every day. They heroically provide essential support to ZEISS product users while safeguarding seamless operations while offering training and advice. Although there are various training paths to becoming a field service technician, they all have something in common: an understanding of technology, an ability to recognize connections, a passion for hands-on problem-solving and, at the same time, are attentive to their own customers' needs.
Expert Ladder
Our customer service centers around ZEISS employees with their technical expertise and valuable specialist skills. The Expert Ladder was created to further encourage this. It is a two-tiered programm which offers employees from Service & Application the opportunity to pursue personal development as opposed to a career in management, where expertise and being a role model are paramount. All experts in the Service & Application Expert Ladder are part of a global community of experts and work together on innovation projects.
