Campus Operations Coordinator

Campus Operations Coordinator
Location: UPICNZ Campus, Auckland CBD
Full-time | Permanent | On-Site 

About the role: 

The Campus Services Coordinator is the first point of contact for visitors, students and staff, providing exceptional customer service and administrative support. In addition, this role will involve coordinating facility maintenance and ensuring health and safety protocols are adhered to. 

Key responsibilities will include the following:   

• Visitor and Communication Management: Greet visitors, manage the reception area, handle mail and deliveries, and efficiently manage phone calls and emails, ensuring timely responses and updates. 
• Customer Service Excellence: Maintain high service levels, act as a liaison between internal and external parties, and foster positive relationships with clients, visitors, and staff, while collaborating with departments to enhance the international student experience. 
• Administrative and Business Support: Provide comprehensive administrative support, including scheduling, managing campus information, coordinating ID/access cards, maintaining office supplies, preparing reports, and supporting events. 
• Facility Maintenance and Safety: Conduct daily facility inspections, address maintenance issues, oversee repair projects, ensure cleanliness, support safety checks, and implement maintenance programs. 
• Health and Safety Oversight: Assist with health and safety activities, ensure compliance with emergency procedures, maintain safety equipment, and serve as the primary contact for health and safety concerns. 

About you:   

• At least three years of experience in a similar role, with a demonstrated understanding of business requirements and best practices. 
• Proven experience in facilities management / school operations management preferred
• Good stakeholder communication skills, and proficiency in verbal and written English. 
• Self-motivation, accuracy, and attention to detail. 
• Able to work independently and make decisions under minimal supervision. 
• Ability to handle confidential information with discretion, as appropriate, and work independently and make decisions under minimal supervision. 
• First Aid trained (preferred), or willing to be trained.  

Why work with us?   

• Meaningful brand and a rewarding opportunity to guide students into their educational journey  

• We value individuality and welcome your ideas and voice  

• Gain insight into the broader business by collaborating with core stakeholders  

• Join a team dedicated to propelling your career while embracing exciting challenges  

Our application process:   

 To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. 

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.